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Quality first

At Loop, we care about the quality of the devices you buy.
All the smartphones and devices that we put back on sale are received, checked, certified and refurbished by our sellers.

We implemented a demanding quality process in order to offer you the best possible service. The details of which are as follows.





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More than 40 checkpoints

are controlled by our sellers

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Screen

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Connectivity & Sensors

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Battery

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Unlocked

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Camera

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Sound & Vibrate

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Oxidation

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Erased data

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How do we proceed?

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Esthetic
diagnosis

After unpacking the smartphone received, its external appearance is screened. The screen, the chassis and the back shell are analyzed for scratches, marks or traces of impact. A cosmetic condition is then assigned to each smartphone according to its general aesthetic condition.

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Smartphone functionality

With the help of a certified software, our seller's technicians will subject each smartphone to nearly 40 tests in order to verify one by one its functionalities (screens, cameras, flash, sensors, sounds, vibrator, connectivity, oxidation...).

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Battery
certification

Each smartphone passes a battery overconsumption test through an intensive use simulation. Loop undertakes to systematically replace the smartphone battery if it is less than 80% of its original battery health.

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Cleaning and packaging

With the help of suitable equipment, the smartphone is meticulously cleaned to remove all dust and is then placed, secured and carefully protected in a cardboard case.





Our cosmetic conditions

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Fair

Clear signs of usage that could be visible also at arm's length on both the screen and the back cover. Might have some dents on the back cover and on the frame.

✔ A high quality handset with average wear and tear
✔ No cracks, No smashes, No heavy scratches
✔ Network unlocked
✔ PIN, Touch ID and iCloud (FMI) unlocked
✔ Data Wiped
✔ Key functions tested and working
✔ Passed electronic test to ensure internal parts are fully functional
✔ NB- Batches of used phones will naturally vary by quality and the above grading should only be used as a representative guide

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Very good

Screen has no or very limited mini scratches that are not visible at arm's length. Back cover and frame might have minimal scratches visible at arm's length.

✔ A high quality handset with just minor signs of use
✔ Light wear and tear
✔ Bezel may contain minor scratches
✔ Bezels free from almost any signs of wear
✔ No cracks, No smashes
✔ Network unlocked
✔ PIN, Touch ID and iCloud (FMI) unlocked
✔ Fully functional
✔ Data Wiped
✔ Key functions tested and working
✔ Passed electronic test to ensure internal parts are fully functional
✔ NB- Batches of used phones will naturally vary by quality and the above grading should only be used as a representative guide

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Excellent

Screen, back cover and frame have no or very limited mini scratches that are not visible at arms length.

✔ Almost perfect cosmetics
✔ Almost perfect screens with no scratching whatsoever
✔ Almost immaculate rear casing
✔ Bezels free from almost any signs of wear
✔ No cracks, No smashes
✔ Network unlocked
✔ PIN, Touch ID and iCloud (FMI) unlocked
✔ Fully functional
✔ Data Wiped
✔ Passed electronic test to ensure internal parts are fully functional





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Included in the box

for all smartphones purchased (unless stated otherwise by seller)


AC
adapter

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Lightning
cable

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SIM eject 
tool

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Customer service

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After-sales service

If you have any question about the refurbishment of your smartphone, don't hesitate to contact us. We are dedicated to providing you with excellent customer service before and after your purchase on Loop.

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Free shipping 

No matter where you live in the US, FREE delivery is available for all products ordered on our website.

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Refund

We offer a free 90-day warranty and also, a worry free 30-day money back guarantee in case the device you receive is not what you were expecting!

 

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