
LOOP is a refurbished devices marketplace that offers its services at www.loopmarket.com and is owned and managed by LOOP Technologies, Inc. (“LOOP”).
At LOOP, our users are number one - always.
The information you share with LOOP allows us to provide the products and services you need and want while giving you the very best selling and shopping experience.
It's our promise to users of our marketplace that we respect the trust you place in us and the privacy of the information you share. Part of providing superior experience includes making sure that we're building a relationship of trust with users. Our way of doing that is to let you know in a clear, prominent, and easily accessible way how we collect, use, share, and above all protect your personal information.
Our Policy outlines:
What Does This Privacy Policy Include?
This Policy covers how and why we collect, use, share, and protect your personal information on our websites and mobile services where this Policy is posted.
Personal information is information that identifies you or reasonably can be linked to information that identifies you. For example, when you place an order online, we collect personal information, such as name, address, phone number, and credit or debit card information.
What is Our Pledge of Accountability?
We require our employees, business partners, and service providers to manage your personal information properly. We require all those who manage users’ personal information to do so properly and in accordance with our policies.
What Type of Information Do We Collect and How Do We Collect It?
We collect information to deliver the products and services you request, to help improve your selling and shopping experience, and to support our business functions. We collect information from you in a variety of ways when you interact with our websites, and mobile services.
What Information Do We Collect
We may collect the following categories of personal information. Not all categories may be collected about every individual:
How Do We Collect Information
We collect information from you in a variety of ways. It may be:
Our goal is to limit the information we collect to the information needed to support our business.
Information Provided Directly by You or a Member of Your Household
You actively share information with us in various ways. For example, you share information when you:
When you engage in these activities, you may share different types of personal information with us, such as your name, email address, physical or postal address, phone number, date of birth, and payment information.
Information Collected From a Device Associated With You or Your Household
You also passively provide us information in other ways through technology. Some of this information may be linked to you personally. This information helps our websites and mobile services work correctly and supports our customer marketing and analytics efforts – our work to understand our customers’ needs and provide information about our products and services. Here are some examples:
Information We Collect From External Third-Party Sources
We receive information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our services and marketing to you, and prevent or detect fraud.
How Do We Use Your Personal Information?
We use your personal information to provide you products and services, such as to fulfill your requests for products or to help us personalize our services and marketing to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions.
Some examples include:
To do the above, we combine personal and non-personal information, collected online and offline, including information from third party sources.
How Do We Share Your Personal Information Outside of LOOP?
We will not sell or rent your personal information for money. We may share your personal information in limited circumstances, such as to conduct our business, for other companies to offer you products, in the event all or a part of our business is merged, sold or reorganized, when legally required, as described below, or with your consent.
We will not share your personal information outside of LOOP, except in the following circumstances:
Service Providers
We share personal information about you with service providers that help with our business activities, including shipping vendors, billing and refund vendors, payment card processors, marketing and advertising vendors, and companies that help us improve our products and services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or LOOP maintain facilities.
Products and Services Offered by Other Businesses
We enable other businesses to make their products or services available to our customers on our Marketplace. You may purchase products or services from these other businesses through our websites or mobile services. When you purchase these products or services, we identify the other business and share with this business personal information related to your purchase of their products and services.
Legal Requirements and Protection of Our Company and Others
We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of LOOP, our customers, our employees, or other persons. Examples include:
Business Transfers
In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Policy.
Advertising Related Activities
We may share aggregated or pseudonymous information (pseudonymous information includes things like: device identifier, type of device, IP addresses, cookies and other information associated with your browsing and app usage) with other companies, such as publishers, advertisers, measurement analytics providers, and others. We do not share information that directly identifies you (information such as name or email address) with these companies.
We also allow companies that show advertisements on our webpages or our apps to collect information from your browsers or devices via the use of cookies or other technologies. Other companies' use of cookies and other data collection technologies are subject to their own privacy policies, not this one. Like many companies, we may allow cookie matching with select partners. However, these parties are not authorized to access information from LOOP cookies. For more information about your choices related to advertising activities see “What are Your Choices?”
With Your Consent
In circumstances other than those described above, we will ask for your affirmative consent before we share your personal information outside of our company, and we also will not sell or rent your personal information for money.
What are Your Choices?
You have choices about the various ways we collect, use, and share your personal information.
Some of our mobile services use your device’s location information. You can adjust the settings of your mobile device at any time to control whether your device communicates this location information. We may also offer additional controls on our use of your mobile location information.
We want to offer you choices about the different ways we collect, use, or share your personal information. These choices are described below.
Marketing Preferences
When we are sending marketing communications to you, we use the following standards:
If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address. Please allow sufficient time for your marketing preferences to be processed. It may take up to ten days to process your requests related to email and up to 30 days to process your requests related to telephone calls, text messages, app notification and sharing information with your consent. Please note that postal mailings are often prepared many weeks in advance, and you may continue to receive mail for six to ten weeks.
Since we do not accept opt-out requests from third parties, such as catalog opt-out services, please communicate your request directly to us through one of the mechanisms mentioned above.
Please know that, even if you opted out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order.
Advertising Preferences
We personalize your experience on our sites and mobile services by showing you advertisements that are tailored to your interests. We show you advertisements related to LOOP or our advertising partners. We belong to ad networks that may use your browsing history across participating websites and mobile services to show you interest-based advertisements. You may also see ads for LOOP on participating websites and mobile services based on how you browse.
Mobile Location Settings
Some of our mobile services use your device’s location information. You can adjust the location settings of your mobile device at any time to control whether your device communicates this information.
How Do You Access and Update Your Personal Information?
We provide you with various ways to access or update your personal information, including contact and account information. We also take reasonable steps to keep your personal information accurate and complete.
You can access or update your personal information, including contact or account information, in the following ways:
If you are a California resident, please refer to the “What Are Your California Privacy Rights?” section for additional information on your rights under the California Consumer Privacy Act.
How Do We Secure Your Personal Information?
We recognize the importance of maintaining the security of our customers’ personal information. We use reasonable security measures, including physical, administrative, and technical safeguards to protect your personal information. These measures may include physical and technical security access controls or other safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information.
How Does LOOP Protect the Privacy of Children Online?
LOOP’s general audience websites and mobile services are not directed to children under the age of 13 and do not knowingly collect personal information from children under the age of 13. Please contact us if you have concerns regarding the potential collection of your child’s information.
Who Can I Contact at LOOP About the Privacy Policy?
Email us at privacy@loopmarket.com with questions about this Policy or write the LOOP Privacy Office with any questions or comments about this Policy or about how we handle your personal information.
The Privacy Office’s address is:
Refit Technologies, Inc.
Privacy Office
163 W 18ht St Apt 8A
New York, NY 10011
What Are Your California Privacy Rights?
California Consumer Privacy Act
If you are a California resident, you can make certain requests regarding your personal information. We will fulfill each of these requests to the extent required by law.
More information on each of these requests is below.
You can ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to personal information we collected about you in the previous 12 months.
Below is a chart showing the types of personal identifiers that we may have sold in the previous 12 months.
Categories of Third Parties to Whom the Personal Information May Be Sold |
Categories of Personal Information Sold |
Advertising companies (like ad servers, advertising agencies, technology vendors, providers of sponsored content, and others) |
Characteristics of protected classifications under California or federal law |
Demographic information |
|
Device and online identifiers |
|
Education information |
|
Employment information |
|
Financial information |
|
Individual preferences and characteristics |
|
Internet, application, and network activity |
|
Location information |
|
Personal identifiers |
|
Purchase history information |
We will not discriminate against you for exercising your rights. This generally means we will not deny you goods or services, charge different prices or rates, provide a different level of service or quality of goods, or suggest that you might receive a different price or level of quality for goods. Please know, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or services which require usage of your personal information to function.
To exercise the California privacy rights described above, please email at privacy@loopmarket.com.
To opt-out of the sale of your personal information, please email at privacy@loopmarket.com.
Verifying Your Identity for Requests to Access or Delete Personal Information
We take the privacy of your personal information seriously and want to ensure that we provide only you or your authorized agent with your personal information. The CCPA also requires that we verify the identity of each person who makes a request to know what personal information we have about you or to delete the personal information we have about you.
What Personal Information Do I Provide to Verify My Identity?
To verify your identity, we ask you to provide your:
First name*
Last name*
Middle initial
Email address
Phone number
Address*
*required field
How Do You Verify My Identity?
We may verify your identity in a few different ways. We’ve partnered with a third party identification service to help us verify your identity and prevent fraudulent requests. When you make your request, you will be asked to answer a few questions about yourself to help us validate your identity. If you have an online account, we may ask you to log into your account and complete a one-time passcode validation.
In some instances, we may ask you to provide other documentation to verify your identity. If this happens, we will reach out to you directly with this request.
What If You Can’t Verify My Identity?
If we can’t verify your identity, we will not be able to process your request to know what personal information we have about you or to delete the personal information we have about you. If we are unable to verify your identity with a high degree of certainty, we will only be able to provide a report with category-level information and we may not be able to delete some of your information.
How to Submit a Request Using an Authorized Agent
An authorized agent is a person or business who has authorization to request to know what personal information we have about you, to delete the personal information we have about you, or to opt out of the sale of personal information on behalf of a California resident. Authorized agents use the same means described above to submit requests.
If you are submitting a request on behalf of another person, we require a valid power of attorney and a signed attestation form. If you do not have a valid power of attorney, we require an authorization document and a copy of the consumer’s government-issued photo identification in addition to our attestation form. Our attestation form can be downloaded from the request form.
How Do I Send You My Documentation?
Please send the documentation by email your forms to privacy@loopmarket.com. Please note, you will have 10 business days to provide all required documentation.
Your California Privacy Rights - Shine the Light
The following rights apply to California residents.
We share personal information with others outside of LOOP for direct marketing of their products only if we have your affirmative consent (opt in). See “How Do We Share Your Personal Information Outside LOOP?”
Email privacy@loopmarket.com or write the LOOP Privacy Office with any questions or comments about this Policy or about how we handle your personal information. The Privacy Office’s address is:
Refit Technologies, Inc.
Privacy Office
163 W 18ht St Apt 8A
New York, NY 10011
How Will I Know if This Policy Changes?
Please check our Privacy Policy periodically for changes. We will provide additional notice of significant updates. We will post the date our Policy was last updated at the top of the Privacy Policy.